Returns and Refunds Policy

Effective Date: February 2, 2025
Last Updated: February 2, 2025

1. Introduction
At InitWFIndo (“Company,” “we,” “our,” “us”), customer satisfaction is our priority. We understand that circumstances may change, and we strive to offer a fair and transparent returns and refunds policy for our services. Please read this policy carefully to understand the conditions under which returns and refunds are available.

By purchasing and using our services, you agree to the terms of this returns and refunds policy.

2. Returns Policy
Since InitWFIndo provides a service rather than physical goods, our returns policy applies to service cancellations and modifications.

Eligibility for Returns (Service Cancellations):

You may request a return (service cancellation) if you have not yet used or benefited from the service to get a refund minus a cancellation fee.
However, if we have already transferred the payment to any third party, a return may not be possible, or only a partial refund may be issued (see Refunds section).

Please review your service contract and our Early Termination and Refund Policy for more details.

How to Initiate a Return:
To request a return (service cancellation), please contact us at [email protected] with the following details:

Your full name and contact information
Order confirmation or receipt
Reason for requesting a return

Our team will review your request and respond within 3 business days with further instructions.

3. Refunds Policy
Refunds are issued only under specific conditions. If your return (service cancellation) request is approved, you may be eligible for a full or partial refund based on the criteria below.

Refund Eligibility:

If we haven’t made any payment to any third party, a refund minus the cancellation fee will be issued.
Fees that are sent to third parties and have occurred (e.g. bank transfer fee, exchange fee, taxes, visa application fee, accommodation booking fee, and any other such fees) are not eligible to be refunded.
If the service has been partially delivered, we may offer a partial refund based on the portion of the service already provided.
If the service has been fully delivered, refunds will not be granted.

Processing Time and Method:

Approved refunds will be processed within 7-10 business days from the date of approval.
Depending on your bank or payment provider, it may take additional time for the refunded amount to appear in your account.

Refund Denials:

Refunds may be denied if a request does not meet the eligibility criteria outlined above.
Any fraudulent, abusive, or excessive return and refund requests will not be honored.

4. Changes to This Returns and Refunds Policy
We reserve the right to update or modify this returns and refunds policy at any time. Changes will be effective immediately upon posting on our Website. We encourage users to review this policy periodically. Continued use of our services after updates constitutes acceptance of the revised policy.

5. Contact Information
If you have any questions or wish to initiate a return request, please contact us at:
InitWFIndo
Email: [email protected]
Website: initwfindo.com

We appreciate your trust in InitWFIndo and are committed to providing a smooth and fair experience for all our customers.